Understanding Your Users
Building software that matches user requirements is challenging, and even a strategy based on solid market research needs continual improvement. Acira Group can help set up metrics that show what your users are doing and how your software helps them accomplish their tasks and reach their goals. We use those insights to adjust requirements and better meet their needs. Understanding your audience can substantially improve usage and effectiveness.
Tracking Effectiveness
Once you understand your users and have built software that meets their needs, you can keep refining it. Delivering useful information at the right time, reducing time spent on tasks and automating repetitive processes can all improve efficiency and return on investment.
Improving Reliability
By tracking server performance, we can fine-tune hosting options for better reliability and speed, and reduce cost with auto-scaling and load balancing that match actual usage. Learn more about AG Managed Cloud services to see how Acira Group can help.
In focus: WAVE Volunteer Economy
Transforming an idea into reality can be difficult and discouraging. When WAVE wanted to build a new software tool around a shared volunteer pool, they came to Acira Group for help. We created a development strategy and performed market research to build product specifications as well as prototype software. After successfully testing and deploying the tools and services to the target audience, we used ongoing metrics and live feedback collection to better understand how to create a broader impact.
What we measure
- Which features people use, and which they skip
- Where users get stuck or leave a task unfinished
- Page and screen load times, in line with Core Web Vitals for web apps
- Server load and uptime, so hosting matches demand
- Direct feedback from users, collected live
Frequently asked questions
Does tracking usage compromise user privacy?
Not if it is designed well. We aim to collect only what is needed, follow applicable regulations, and use privacy-friendly analytics where appropriate.
Can you add metrics to software we already have?
Usually, yes. We review what you have and add measurement where it will answer your questions.
Who sees the results?
You decide. We can build reports or dashboards for the people on your team who need them.
Want to see how your software is really used? Get started
